Abu Dhabi: Elderly and special needs people in the capital, as well as widows and divorcees, can now complete all municipal transactions at home as a result of a new mobile services initiative launched by the Municipality of Abu Dhabi City Saturday.
The new initiative will send out a purpose-fitted municipal vehicle to the homes of eligible people, who no longer need to visit municipal service centres to complete their transactions, a statement sent by the municipality announced yesterday.
The mobile services will be operational from 8am to 4pm during the week, catering to residents in the capital city on Sundays and Tuesdays, and those in the suburbs on Mondays, Wednesdays and Thursdays.
Mohammad Al Murrar, director of customer services at the municipality, said the new initiative aimed to provide easy access to municipal services for the eligible groups.
"The service has been tailored for people with special needs, the elderly, retirees, widows and divorcees because the prevailing medical, physical or social conditions of these groups can make it difficult for them to visit municipal service centres," Al Murrar said.
To avail of the mobile services, eligible people need to first contact the municipality on 80022220 and provide certain personal details. The customer will then receive a text message acknowledging the process, and a second text message will be sent to inform the customer about the timing of the municipality representative's visit.
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